Doctolib plans opt-out AI research use of patient health data
Doctolib sent emails to users announcing a clinical AI research laboratory that would use patient health data and demographic information by default unless users explicitly opt out. Users can refuse participation through a dedicated form without affecting their access to the appointment booking service.
What happened
Doctolib sent emails to users announcing a clinical AI research laboratory that would design and evaluate artificial intelligence models for healthcare. The email initially described the initiative as a general health research laboratory, but the underlying project focuses specifically on clinical AI development in collaboration with European hospitals and academic institutes.
Reported impact
Doctolib plans to use patient demographic and health data by default from its platform, including information linked to family accounts, unless users explicitly opt out. Users can refuse participation through a dedicated form without affecting their access to the appointment booking service.
Governance controls
Users can refuse data use through a dedicated opt-out form, with no impact on access to Doctolib's core services.
Classification
Sources and evidence
This record was researched and written by the Index, based on the following original reporting.