Doctolib's AI consultation assistant raises data privacy concerns
Le Canard enchaîné reported in June 2026 that Doctolib, a medical appointment platform used by 90 million patients, was sharing sensitive health data with US-based AI companies Google, Microsoft and Anthropic via its consultation assistant tool deployed since 2024. Doctolib denied the allegations, stating that it does not sell health data and that the AI providers operate only as technical service providers under contractual restrictions preventing model training on consultation notes.
What happened
Since 2024, Doctolib has deployed an AI consultation assistant that uses language models from Google, Microsoft and Anthropic to transcribe and summarise medical consultation notes taken during appointments. The tool is offered as a paid subscription at €79 per month and generates summaries in under 15 seconds.
On 2 June 2026, Le Canard enchaîné reported that Doctolib was sharing medical consultation data with the American AI companies providing the language models. Doctolib's privacy policy and the involvement of US-based AI providers raised questions about whether consultation notes were being used to train the models.
Reported impact
The consultation data involves sensitive health information from approximately 90 million patients across France, Germany, Italy, and the Netherlands who use Doctolib's platform.
Index analysis
Doctolib stated that consultation notes do not train the AI models of Google, Anthropic or Microsoft, and that these companies act only as technical service providers under strict contractual restrictions prohibiting them from retaining or using data for their own purposes. The platform asserted that it does not sell health data to any party, noting that such sales are prohibited by GDPR in France and Europe.
Governance controls
Doctolib stated that it has contractual agreements restricting the AI providers from using consultation data to train their models and prohibiting them from retaining or exploiting the data. The platform stated its servers are hosted by Atos, Amazon Web Services and S3NS, all located in Europe.
Classification
Sources and evidence
This record was researched and written by the Index, based on the following original reporting.