Customer used AI to fake egg damage for Swiggy Instamart refund
A customer reportedly used Google Gemini Nano to edit a photo of eggs, adding visible cracks to make a partially damaged order appear completely broken, and obtained a full refund from Swiggy Instamart. The incident was highlighted by a founder who warned that AI-enabled refund fraud could threaten margins across quick-commerce platforms.
What happened
A customer ordered a tray of eggs from Swiggy Instamart where only one egg was damaged. Instead of sending the original photo, the customer used Google Gemini Nano to edit the image to show cracks on almost all eggs. The customer sent the AI-modified image to Instamart support and received a full refund.
Reported impact
The incident caused a direct financial loss to Swiggy Instamart on an order where only one egg was actually damaged. Founder and CEO Shreyas Nirmal raised concerns that if the trend scales, refund fraud and margin erosion could increase across quick-commerce platforms.
Index analysis
The current refund system at Instamart trusts photo proof, does not detect AI-edited images, and aims for quick resolution. Gemini Nano can create realistic damage edits in photos with a single prompt. The incident demonstrates that AI tools can be used to manipulate support systems that rely on visual evidence.
Governance controls
Companies like Swiggy Instamart lack the ability to identify AI-manipulated photos in their current refund verification systems.
Classification
Sources and evidence
Sources not yet published
This record was researched and written by the Index from original reporting. Its sources are still being verified by an editor, and they are listed here once that check is complete. Until then the record carries no reviewer.