National Policy on Digital Transformation through 2030

2.1 National legal foundations

This section grounds Peru's National Policy on Digital Transformation through 2030 in constitutional rights to equal treatment and non-discrimination, legal frameworks including the Organic Law of the Executive Power and Digital Government Law (Legislative Decree N.° 1412), the Digital Trust Framework (Urgent Decree N.° 007-2020), the National Digital Transformation System (Urgent Decree N.° 006-2020), artificial intelligence promotion (Law N.° 31814), and the 2050 Strategic Development Plan (Supreme Decree 095-2022-PCM), with six operational objectives: ensuring inclusive digital access, providing inclusive public digital services, strengthening digital talent, consolidating digital security and trust, and promoting ethical use of exponential technologies. The policy applies a human rights-based approach emphasizing full exercise of citizenship and fundamental rights for all citizens, particularly marginalized groups including women (where internet use is 62.3% nationally versus 66.8% for men, widening to a 7.8 percentage point gap in rural areas), persons with disabilities, indigenous peoples, and people in poverty, through multi-level and multi-sector governance incorporating perspectives from public entities, private organizations, academia, civil society and citizens.

2.2 International references

Lists major international treaties and instruments adopted by Peru that support the policy, including human rights conventions, economic and social rights pacts, women's and disability rights conventions, and sustainable development agendas.

1. 2.2.1 Justificación contexto internacional

   Official text of 2.2.1 (opens in a new tab) ↗

5.1 Inclusive access to digital environment

This objective prioritizes ensuring inclusive, secure and quality access to digital environments for all people through investment in telecommunications infrastructure with emphasis on rural areas, public-private partnerships, free public wifi spaces, quality connectivity services, devices and digital literacy programs for groups requiring special protection. Actions include integrating digital citizen centers through a governance framework, establishing a digital platform to collect nationally disaggregated data on digital inclusion indicators by population groups including women and girls, children, youth, persons with disabilities, indigenous peoples, persons in remote areas, and older adults, and creating an alliance of public, private, social and academic institutions to provide robust broadband, internet-enabled devices, digital literacy training, quality technical support, and online applications fostering self-sufficiency and participation.

5.2 Financial inclusion and digital business opening

This objective requires establishing a national digital transformation strategy encompassing: accelerating information and communications technology adoption by micro, small and medium enterprises through training and support; strengthening startup funding and e-commerce ecosystems incorporating digital identity, electronic signature, payments, and emerging technologies; promoting digital payment methods and eliminating cash by 2030, particularly for vulnerable groups; establishing a digital residency mechanism to attract foreign investors; applying exponential technologies like natural language processing and artificial intelligence to regulatory analysis, public services design, procurement and analytics; digitalizing public services based on citizen needs with inclusivity standards and interoperability, supported by national standards, open participation in co-design, and predictive service delivery; publishing public procurement data as open data and using blockchain and analytics in state acquisitions; developing digital talent and competencies across all education levels with emphasis on STEAM, girls and historically excluded populations through mechanisms combining technical, regulatory and social approaches; implementing the National Strategy of Digital Security and Trust addressing data protection, ethics, cybersecurity and child protection; establishing innovation spaces and regulatory sandboxes for co-designing digital solutions with public, private, social and academic sectors; coordinating the National Artificial Intelligence Strategy and National Data Governance Strategy to treat data as strategic assets; measuring digital development using UN e-government and open data indices, OECD digital government index, World Economic Forum global competitiveness index, World Bank GovTech maturity index and other global indices. The Prime Minister's Office is responsible for all objectives with other sectors co-responsible according to their competencies.

6.1 Digital services and responsible entities, part 5

This section identifies 82 digital transformation services aligned with six prioritized objectives, with: objective 1 having 8 services covering basic digital access for vulnerable groups, capacity building, regulatory sandboxes, and accessibility certification; objective 2 having 15 services including digital transformation for micro and small enterprises, fintech programs, and technology sandboxes; objective 3 having 27 services establishing inclusive public digital services, national digital identity and governance platforms, open data, cloud infrastructure, innovation labs, and smart cities programs; objective 4 having 13 services strengthening digital talent through curricula and capacity building in basic, technical, and higher education; objective 5 having 9 services on digital competencies, citizenship programs, and digital security with gender and cultural perspectives; and objective 6 having 10 services establishing digital security, trust culture, digital trust seals, and child protection mechanisms. Each service is characterized by its operational guideline, beneficiary, responsible provider (primarily PCM-SGTD with various ministry designations), and geographic coverage area.

6.2 Coordinate implementation of digital transformation strategies

Describes services for advanced and emerging technologies including augmented reality, virtual reality, digital twins, artificial intelligence, Internet of Things, unmanned vehicles, and cryptocurrency technologies. Services target members of Peru's National Digital Transformation System with emphasis on productive sectors, public and private organizations, and are provided by the Prime Minister's General Secretariat for Digital Transformation and regional governments.

6.3 Strengthen measurement and international cooperation mechanisms

6.4 Operational activities

National policies are implemented through sectorial, multisectorial, regional and local strategic plans under Peru's National Planning System, with digital transformation services broken down into operational activities in public entities' institutional documents to ensure funding and efficient implementation. Operational activities span multiple programs including the Basic Digital Basket for vulnerable groups, public-private partnerships in telecommunications, digital services in Citizens Digital Centers, data governance and digital indicators platforms, digital accessibility certification, support for entrepreneurs and micro and small enterprises, GovTech and financing programs, investor intermediation and digital economy programs, digital payment mechanisms in social transfer programs, digital financial literacy, digital business constitution and closure services, attraction of remote workers, tax mentoring, and a regulatory-technology sandbox for digital residency mechanisms, with implementation led by the Prime Minister's office, Ministry of Production, and various government agencies at national, regional and local levels.

8.1 Sustainable Digital Services Access

Digital services must combine resilience, localized delivery with differentiated approaches, and sustainable city governance to improve citizen-state interactions while following blue economy principles and respecting local resources, culture and regional traditions.

8.2 Quality Access

Quality digital capacity exercise occurs when citizens can access the digital environment in populated areas with good internet connectivity, with quality standards to be defined by competent entities through national broadband policy or sectoral regulations.

8.3 Inclusive Access

All persons and communities, including disadvantaged ones, must have access to information and communication technologies through five elements: robust and affordable broadband, internet-enabled devices, digital literacy training with motivation, quality technical support, and online applications and content that foster self-reliance and participation.

8.4 Digital Architecture

Digital architecture comprises components, guidelines and standards that align information systems, data, security and technology infrastructure with organizational mission and strategic objectives to promote collaboration, interoperability, scalability, security and optimized use of digital technologies in digital government environments.

8.5 Low Digital Citizenship Exercise

Low digital citizenship exercise exists when per capita digital capacity exercise falls below 3 capabilities, while adequate exercise is defined as 3 or more capabilities per capita, based on analysis showing the population skewed toward minimal or no digital engagement.

8.6 Digital Divide

Digital divide expresses inequality in access to and use of information and communication technologies across individuals, businesses, territories and socioeconomic levels, generating social exclusion by reflecting differences within and between countries.

8.7 Digital Citizenship Centers

Public access centers with broadband connections provide free access to e-government content and applications, and offer training spaces in populated areas or institutional facilities to build capacity for broadband use, as regulated by Law 29904.

8.8 Cybersecurity

Defines cybersecurity as the technical capability to maintain proper functioning of digital networks, assets and systems while defending against digital threats and weaknesses. It constitutes the technical dimension of digital security within the country's security framework.

8.9 Digital Citizenship

Defines digital citizenship as the ability of individuals to develop comprehensively in a digital environment through acquiring digital skills, conducting transactions with public and private entities, performing financial operations, e-commerce activities, entertainment, communication via various platforms, and searching for information online.

8.10 Digital Citizen

Describes a digital citizen as a person who utilizes digital technologies and exercises rights and duties within a secure digital environment.

8.11 Digital Innovation Competencies

Identifies six key skill areas for innovation in the public sector as defined by the OECD: iteration, data literacy, user focus, curiosity, storytelling, and insurgency.

8.12 Digital Competencies

Defines digital competencies as the critical and secure use of information technology for work, leisure and communication, encompassing knowledge, skills, attitudes and strategies needed to use digital media and information and communication technologies. It includes the ability to retrieve, assess, store, produce, present and exchange information using digital devices and to communicate and collaborate online.

8.13 Digital Trust

Defines digital trust as a state emerging from how truthful, predictable, ethical, proactive, transparent, secure, inclusive and reliable digital interactions are between people, companies, public entities or objects in the digital environment. Its areas include data protection, ethics, transparency, digital security and consumer protection in digital settings.

8.14 Digital Economy

Describes the digital economy as innovation and transformation based on strategic and disruptive use of digital technologies, building capacity to increase efficiency, productivity, transparency, security and effectiveness of economic and social processes. It generates economic and social benefits, prosperity and well-being through intensive use of digital technologies, data networks and digital platforms.

8.15 Digital Ecosystem

Characterizes the digital ecosystem as a system with widespread deployment and adoption of digital technologies that transform the production of valuable digital goods and services. It comprises broadband infrastructure, devices, digital platforms, people, companies, digital services and content, innovation capacity and regulatory framework, all interconnected to advance digital transformation for sustainable development.

8.16 Digital Citizenship Per Capita

Defines a weighted aggregate measure of digital citizenship exercise as a quantitative value ranging from 0 to 8, indicating the number of digital capabilities a person exercises within a reference framework. It is calculated using longitudinal data from the ENAHO survey spanning over 10 years, applicable at national and departmental levels by various demographic and geographic criteria.

8.17 Digital Citizenship Exercise

Describes digital citizenship exercise as a spectrum ranging from no exercise of digital capabilities (digital exclusion) to full exercise of all recognized digital capabilities (full digital citizenship). It is measured using longitudinal ENAHO data over more than 10 years.

8.18 Digital environment

Defines a digital environment as the domain enabled by digital technologies and interconnected devices, typically through data or communication networks including the internet, which facilitate processes in services, infrastructure and human interaction.

8.19 Glocalization

Describes glocalization as a strategy to adjust digital services to specific national or regional conditions by studying local culture, customs, values and principles in order to enhance quality of life within that ecosystem.

8.20 Digital governance

Defines digital governance as the collection of processes, structures, tools and standards used to direct, evaluate and oversee the use and adoption of digital technologies within an organization.

8.21 Smart and sustainable city governance

Describes a smart and sustainable city as an innovative urban centre that uses information technology to enhance residents' quality of life, operational efficiency and public services while meeting current and future economic, social, environmental and cultural needs.

8.22 Government as platform

Defines government as platform when it provides tools, standards and services to enable teams to design and deliver public services focused on user needs.

8.23 GovTech

Describes GovTech as public-private collaboration to create solutions in citizen services and enhance public service delivery, administrative management, public infrastructure and citizen political participation.

8.24 Groups requiring special protection

Identifies populations at risk of digital exclusion and digital harm as groups requiring special protection, including indigenous peoples, Afro-Peruvian populations, women, children, seniors, persons with disabilities, migrants, LGBTQI persons and people living with HIV.

8.25 Digital skills

Defines digital skills as mastery and proficiency in performing operational procedures in digital contexts, measured through nine specific competencies among individuals aged 14 and older according to national household survey data.

8.26 Digital inclusion

Describes digital inclusion as coordinated efforts by public and private actors developing initiatives and technologies that build digital capabilities, improve internet and device affordability, and develop digital talent to enhance people's well-being and the country's economic competitiveness.

8.27 Digital nomad

Defines a digital nomad as a remote worker or digital entrepreneur authorized to enter and remain in the country with permission to provide remote work services for foreign companies or launch digital and technology ventures of national interest.

8.28 Persons

Defines individuals and entities as legal subjects who receive goods or services from public institutions.

8.29 Target population of the policy

Covers all citizens and foreigners lawfully residing in Peru, with foreign nationals required to maintain regular immigration status.

8.30 Population subject to analysis

Includes people aged 6 and older surveyed on digital capabilities using national household survey data, excluding younger children due to methodological constraints.

8.31 Digital poverty

Describes the lack of knowledge about using digital technologies or insufficient income to access information and communication services enabled by such technologies.

8.32 Proportionality

Requires that security and authentication requirements for digital services provided by public administration entities correspond to the level of risk involved in delivering those services.

8.33 Digital Citizenship Centers Network

Comprises various digital access centers that coordinate with transportation, education and government ministries to promote digital literacy, talent development and inclusion through content sharing and capacity building.

8.34 Cultural regeneration

Describes cultures that build resilience by adapting to change and require informed citizens to collaborate in creating adaptive communities at all scales, sharing information and technology to develop equitable solutions.

8.35 Digital resilience

Defines the ability of nations, communities, organizations and individuals to withstand, recover and adapt through digital technologies amid change and uncertainty.

8.36 Digital security risk

The potential harm from uncertain use, development and management of digital technologies and data, arising from threats and vulnerabilities and affecting confidentiality, integrity, availability and privacy across physical and digital environments, critical activities and involved organizations.

8.37 Digital service

A service delivered wholly or partly through Internet or equivalent networks, characterized by automatic remote operation and intensive use of digital technologies for producing and accessing data and content.

8.38 Predictive services

Describes an approach that analyzes past information to uncover trends and patterns, enabling organizations to reshape service delivery, foresee future requirements, and mitigate potential complications.

8.39 National Digital Transformation System

Defines a functional system of the Executive Power composed of principles, rules, procedures, techniques and tools that coordinate public administration activities and promote activities by enterprises, civil society and academia toward achieving national digital transformation objectives.

8.40 Digital society

Characterizes a society that prioritizes information and knowledge through digital technology access and use, supporting digital economy, connectivity, talent, innovation, education, government, identity and trust, while leveraging emerging technologies for citizen wellbeing and economic growth.

8.41 Digital talent

Represents a national initiative uniting businesses, educational institutions and government to build workforce capabilities aligned with digital economy demands, creating quality employment opportunities throughout people's lives and across formal and informal learning contexts.

8.42 Digital technologies

Encompasses information and communication technologies including internet and mobile devices for data analytics, plus innovative solution-enabling technologies such as robotics, artificial intelligence, cognitive systems and the Internet of Things that comprise Industry 4.0.

8.43 Digital transformation

Defines a continuous, disruptive and culturally transformative process leveraging intensive use of digital technologies and data analysis to generate economic, social and value benefits for individuals.