Volkswagen ID.4 automatic braking causes driver eye injury
A Volkswagen ID.4 owner reports that the vehicle's automatic braking system engaged unexpectedly during a car wash visit, causing the driver's eyes to strike the sun visor and resulting in a retinal detachment requiring surgery. The manufacturer acknowledged the braking incident but reportedly provided no resolution or apology for over three months, and the driver sought reimbursement of out-of-pocket medical expenses.
What happened
A Volkswagen ID.4 owner reported that the vehicle's automatic braking system engaged suddenly while entering a car wash at low speed. The abrupt braking caused the driver's eyes to strike the sun visor, resulting in a retinal detachment that required surgical repair.
Reported impact
The driver underwent retinal detachment surgery. The driver reported spending 3,000-4,000 yuan (approximately $420-560 USD) in out-of-pocket medical expenses not covered by insurance.
Index analysis
The driver reported that the manufacturer acknowledged the automatic braking incident but provided no resolution from January 4, 2025 to late April 2025, despite weekly calls to the company's customer service line.
Governance controls
The manufacturer did not issue an apology or accept responsibility for medical costs according to the driver's account.
Classification
Sources and evidence
Sources not yet published
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