Shanghai airport facial recognition system rejects passenger with heavy makeup
A woman at Shanghai Airport was unable to pass facial recognition screening due to heavy makeup and was publicly instructed by an airport worker to remove it, causing embarrassment and humiliation.
What happened
A woman departing Shanghai was unable to pass facial recognition screening at airport immigration because the scanner could not recognize her face with heavy makeup applied.
An airport worker instructed her to remove her makeup with wipes while on camera, demanding she 'wipe everything off until you look like your passport photo' and scolding her for her appearance.
Reported impact
The passenger was reportedly humiliated and embarrassed by the public removal of her makeup and the worker's criticism.
Index analysis
The facial recognition system failed to match the passenger's heavily made-up face to her passport photograph, a failure mode known as misidentification.
Classification
Sources and evidence
Sources not yet published
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