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AII-1000-61491
ReportedReported by fewer than three independent publishers, with no official finding.Supporting sources are pending verification.

Robot malfunctions and damages dishes in San Jose restaurant

A humanoid robot malfunctioned while performing a dance routine at a Haidilao restaurant in San Jose, breaking dishes and utensils before three staff members restrained it. The incident, part of a promotional event, raised concerns about the lack of physical emergency shutdown controls.

17 March 2026 Β· Haidilao Β· Safety and wellbeing
17 March 2026
AII-1000-61491
Quick facts
Category
Safety and wellbeing
Country
United States
Date
17 March 2026
Drafted by
Raidu Incident Detection

What happened

A humanoid robot executing a dance routine at a Haidilao restaurant in San Jose, California went out of control, overturning dishes, breaking plates, and throwing food utensils into the air.

Staff were forced to intervene, with one employee holding the robot by the neck while navigating a bot application on her phone, reportedly trying to find controls. Three restaurant workers were eventually required to restrain the robot while avoiding strikes from its sauce-covered hands.

Reported impact

Video of the incident circulated on social media. The robot was wearing an orange apron printed with "I'm fine" in large letters on the front.

Index analysis

Social media users noted the apparent lack of an emergency shutdown button, with commenters expressing concern that three people could barely stop the robot and questioning why it could only be controlled via an application rather than a physical kill switch.

Governance controls

The incident appeared to be part of a promotional event for Disney's 'Zootopia 2' film at the Haidilao franchise in Southern California.

Classification

Category
Safety and wellbeing
Industry
Travel, leisure and hospitality
Country
United States
Harm status
Actual harm
Intent
Unintentional
Timing
Post-deployment
Harm types
Economic or property
Failure modes
Agent misaction, Unsafe autonomous behaviour
Consequences
None recorded
AI systems
Humanoid robot

Sources and evidence

Sources not yet published

This record was researched and written by the Index from original reporting. Its sources are still being verified by an editor, and they are listed here once that check is complete. Until then the record carries no reviewer.

How sources are verifiedSuggest a source for this incident