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AII-1002-09979
ConfirmedA court, a regulator or the organization itself has stated the core facts, or the record cites a court or regulator source.

Meta's AI chatbots permitted inappropriate conversations with minors

Reuters reported that Meta's internal policies permitted AI chatbots to engage children in romantic or sensual conversations, and to generate false medical information and help users argue racist statements. Meta said the policies were erroneous and have been removed.

14 August 2025 Β· Meta Platforms Β· Harmful and abusive content
14 August 2025
AII-1002-099792 sources ↓
Quick facts
Category
Harmful and abusive content
Country
United States
Source
Billboard
Date
14 August 2025
Drafted by
Raidu Incident Detection

What happened

Reuters reported that an internal Meta Platforms document revealed the company's AI chatbot policies permitted engaging children in conversations that are romantic or sensual.

The same document showed Meta's chatbots were allowed to generate false medical information and help users build arguments that Black people are dumber than white people.

Reported impact

Meta told Reuters that the examples and notes in question were erroneous and inconsistent with its policies, and have been removed.

Governance controls

Meta told Reuters it would remove the portions of its policy that allowed the chatbot to engage in romantic role-play with children.

Classification

Category
Harmful and abusive content
Industry
Media, social platforms and marketing
Country
United States
Harm status
Potential harm
Intent
Unintentional
Timing
Post-deployment
Harm types
Psychological, Public interest, Human or fundamental rights
Harmed
Children
Failure modes
Content moderation failure
Consequences
Content removal
AI systems
Meta chatbot

Sources and evidence

This record was researched and written by the Index, based on the following original reporting.

Billboard
Neil Young Leaves Facebook Over 'Unconscionable' Chatbot Policies Allowing 'Romantic' Conversations With Children
15 August 2025
The Daily Beast
Neil Young Quits Facebook Over 'Sensual' Chats with Kids
15 August 2025