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Just Eat's AI algorithm penalizes riders for low performance
Just Eat reportedly uses an algorithm to penalize delivery riders for low performance, with the Italian union CGIL protesting that the system imposes unrealistic performance requirements and unfairly sanctions workers.
AII-1002-430078 sources ↓
What happened
Just Eat's algorithm sanctions riders for 'low performance,' according to reports from August 2024. The union CGIL protested the practice, stating that the algorithm imposes performance requirements described as unrealistic.
Reported impact
Riders face penalties and warnings from the algorithm based on performance ratings. The CGIL characterized the performance demands as unacceptable.
Classification
Sources and evidence
This record was researched and written by the Index, based on the following original reporting.
la Repubblica
L'algoritmo sanziona i rider per "low performance", protesta la Cgil
23 August 2024
QuiFinanza
Lavoratori sanzionati dall'intelligenza artificiale: l'allarme dei sindacati
23 August 2024
ANSA.it
Algoritmo sanziona i rider per low performance, protesta la Cgil - Ultima ora - Ansa.it
23 August 2024
Avvenire
Lavoro. La denuncia in Toscana: rider sanzionati per la lentezza
23 August 2024
FirenzeToday
L'algoritmo boccia la rider e scatta la sanzione: "Va troppo piano
23 August 2024
La Nazione
Rider "lenti e poco produttivi", lo dice l'algoritmo. La Cgil denuncia: lavoratori richiamati e multati
23 August 2024
lastampa.it
Rider Just Eat, un algoritmo li sanziona per "low performance". I sindacati: "Inaccettabile
23 August 2024