Jakarta officials used AI to fabricate public service responses
Jakarta officials in Kelurahan Kalisari used AI to fabricate responses to citizen complaints submitted through a public service application, rather than taking actual action. The Jakarta Inspectorate confirmed the incident and recommended disciplinary action against officials involved.
What happened
PPSU (Penanganan Prasarana dan Sarana Umum) staff in Kelurahan Kalisari, Jakarta Timur, used artificial intelligence to fabricate responses to citizen complaints submitted through the Jakarta Kini (JAKI) application. A viral social media post showed PPSU personnel using AI technology to respond to a complaint about illegal parking on Jalan Damai, Kelurahan Kalisari.
The Lurah (village head) of Kalisari was called in by Inspektorat DKI Jakarta on 6 April 2026 to explain the use of AI by PPSU in responding to citizen reports. The Inspectorate conducted systematic checks following government internal audit standards.
Reported impact
Governor Pramono Anung acknowledged that the AI-generated responses were not genuine service actions, stating that the same person was responsible for repeated incidents of AI-generated reports regarding illegal parking at Pasar Rebo, Jakarta Timur.
Index analysis
The incident demonstrates the use of AI to fabricate official public service responses rather than conducting actual follow-up work on citizen complaints. Jakarta Barat officials were warned against fabricating follow-up actions in the CRM (Cepat Respon Masyarakat) complaint system.
Governance controls
Inspektorat Provinsi DKI Jakarta recommended that the Lurah of Kalisari be suspended from duty. The Head of Government Section (Kepala Seksi Pemerintahan) and Head of Economy and Development Section (Kepala Seksi Ekonomi dan Pembangunan) of Kelurahan Kalisari were recommended for disciplinary action and retraining.
Governor Pramono announced a town hall meeting the following week to gather PPSU officers for dialogue and direct guidance. Jakarta Barat Secretary Firmanudin Ibrahim issued a directive emphasizing that all government staff must not fabricate follow-up actions on CRM reports and must conduct genuine public service without falsification.
Classification
Sources and evidence
Sources not yet published
This record was researched and written by the Index from original reporting. Its sources are still being verified by an editor, and they are listed here once that check is complete. Until then the record carries no reviewer.