Google AI Overviews shows false pizza specials at Stefanina's, Wentzville
Google AI Overviews reportedly displayed inaccurate or non-existent pizza specials and menu items for Stefanina's restaurant in Wentzville, Missouri, leading to customer confusion and complaints to staff. The restaurant asked customers not to rely on Google AI for information about its deals and specials.
What happened
Google AI Overviews displayed inaccurate menu items and false promotional offers for Stefanina's restaurant in Wentzville, Missouri. One example showed a large pizza offered at the same price as a small pizza, a deal the restaurant does not actually provide.
Customers contacted the restaurant complaining about or demanding to redeem these AI-generated specials. Stefanina's posted on social media asking customers not to use Google AI to find out about specials and to check the restaurant's Facebook page or website instead.
Reported impact
Eva Gannon, part of the restaurant's owning family, stated that customers were learning about non-existent deals and that angry customers were yelling at employees over the false information.
The restaurant said it cannot control what Google posts or says and will not honor the specials generated by Google AI Overviews.
Classification
Sources and evidence
Sources not yet published
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