Engie recalls AI-enabled thermostats over fire risk in France
Engie recalled approximately 12,000 connected thermostats used to control electric radiators in France on 5 December 2025 due to a defect that could cause overheating, plastic melting, and fire. The company detected poor electrical contact between the power cable and connector during internal evaluation and began contacting affected customers, though no replacement devices were offered.
What happened
Engie initiated a recall of connected thermostats used to control electric radiators on 5 December 2025 after detecting a defect risk. According to Engie, there is a risk of poor electrical contact between the power cable and the connector box related to installation, which can cause connector overheating, plastic melting, or fire.
The affected devices are marketed as D-Box, D-Box Plus, and D-Box simple, and are part of the 'Mon Pilotage Elec' system allowing users to manage radiator temperature remotely via smartphone application. Engie identified approximately 12,000 households potentially affected.
Reported impact
The connected thermostat defect presents a risk of overheating and fire. Customers reported confusion and concern, as no replacement solution was offered due to the supplier ceasing operations.
Governance controls
Engie stated it conducted an internal evaluation procedure that detected the risks presented by the devices. The company began contacting affected customers to organize removal of the devices, though details on the removal timeline were not specified in initial communications.
Classification
Sources and evidence
Sources not yet published
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