Cursor AI Support Bot Invents Non-Existent Login Policy, Triggers Cancellations
An AI support bot for Cursor, a programming tool, falsely told customers that a new company policy restricted use to a single computer. After customers complained and some canceled accounts, Cursor's CEO confirmed the policy did not exist and blamed the error on the AI system.
What happened
An AI bot handling tech support for Cursor, a tool for computer programmers, informed customers that a new company policy prohibited using Cursor on more than one computer.
Angry customers posted complaints on internet message boards and some canceled their Cursor accounts. Cursor's chief executive and co-founder Michael Truell clarified on Reddit that no such policy existed, and that the response from the AI support bot was incorrect.
Reported impact
Some customers canceled their Cursor accounts in response to the false policy announcement.
Index analysis
The AI bot's error exemplifies a broader industry-wide trend of hallucinations increasing as AI systems become more powerful. AI systems base their answers on mathematical analysis of vast amounts of data and cannot determine what is objectively true or false.
Classification
Sources and evidence
This record was researched and written by the Index, based on the following original reporting.