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AII-1000-62881
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Coco Delivery Robot Crashed into Chicago Bus Shelter

A Coco autonomous delivery robot collided with a glass bus shelter at North Avenue and Larrabee Street in Chicago's Old Town neighborhood on March 25, 2026, scattering glass across the sidewalk. Coco stated this was the first such incident in over 1 million miles of deliveries and launched an investigation, with no injuries reported.

25 March 2026 Β· Coco Β· Safety and wellbeing
25 March 2026
AII-1000-62881
Quick facts
Category
Safety and wellbeing
Country
United States
Date
25 March 2026
Drafted by
Raidu Incident Detection

What happened

A Coco robot collided with the glass at a bus shelter about 4 p.m. Tuesday at the intersection of North Avenue and Larrabee Street in Old Town, according to video provided by a neighbor and a statement from Coco.

Video and photos show glass strewn across the sidewalk and on top of the robot. The incident comes just days after a robot operated by Serve Robotics smashed into a bus shelter on Grand Avenue in West Town.

Reported impact

Glass was scattered across the sidewalk from the bus shelter collision.

Coco stated that no one was hurt in the incident.

Index analysis

Coco's robots operate at a top speed of about 5 miles per hour, and the company stated this was the first such collision in more than 1 million miles of deliveries.

Neither Coco nor Serve explained what led their robots to drive through the bus shelter glass, or why vehicles operated by different companies made the same potentially dangerous mistake.

Governance controls

In response to the incident, Coco launched an internal investigation into how it occurred.

Coco stated it reached out to the company that owns the shelter and is taking full responsibility for the cost of repair.

Classification

Category
Safety and wellbeing
Industry
Logistics, wholesale and retail
Country
United States
Harm status
Potential harm
Intent
Unintentional
Timing
Post-deployment
Harm types
Economic or property
Failure modes
Unsafe autonomous behaviour
Consequences
None recorded
AI systems
Coco robotic cart

Sources and evidence

Sources not yet published

This record was researched and written by the Index from original reporting. Its sources are still being verified by an editor, and they are listed here once that check is complete. Until then the record carries no reviewer.

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