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AII-1002-02603
ReportedReported by fewer than three independent publishers, with no official finding.Supporting sources are pending verification.

ChatGPT Told Users False Information About Soundslice ASCII Tab Support

ChatGPT falsely told users that Soundslice supported importing ASCII tablature for guitar music, leading to a stream of incorrect uploads and prompting the music notation company to develop the feature in response to the misinformation.

7 July 2025 Β· OpenAI Β· Reliability and hallucination
7 July 2025
AII-1002-02603
Quick facts
Category
Reliability and hallucination
Country
United States
Date
7 July 2025
Drafted by
Raidu Incident Detection

What happened

ChatGPT told users to import ASCII tablature into Soundslice to hear audio playback of guitar music, according to screenshots shared by Soundslice founder Adrian Holovaty.

Soundslice had never supported ASCII tab format, and the company began seeing an influx of uploads of ChatGPT screenshots in their sheet music scanner error logs when users attempted to follow the chatbot's instructions.

Reported impact

Soundslice received a steady stream of new users based on ChatGPT's false claims about the service, setting incorrect expectations about the product's capabilities.

In response to the misinformation, Soundslice decided to develop an ASCII tab importer feature that had not been planned, with the founder describing their hand as being 'forced in a weird way' by the false information.

Index analysis

The incident demonstrates ChatGPT's tendency to generate plausible-sounding but inaccurate information about products and services that exist, potentially misleading users about specific features.

Soundslice's decision to build a feature in response to ChatGPT's hallucination raised questions about whether companies should develop products based on misinformation rather than actual user demand or strategic planning.

Classification

Category
Reliability and hallucination
Industry
Arts, entertainment and recreation
Country
United States
Harm status
Actual harm
Intent
Unintentional
Timing
Post-deployment
Harm types
Reputational
Harmed
Business
Failure modes
Agent misaction, Hallucination
AI systems
ChatGPT

Sources and evidence

Sources not yet published

This record was researched and written by the Index from original reporting. Its sources are still being verified by an editor, and they are listed here once that check is complete. Until then the record carries no reviewer.

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