ChatGPT global service outage on January 23, 2025
ChatGPT experienced a global service outage on January 23, 2025, affecting users in multiple countries who encountered access errors and messaging failures. The cause remained unconfirmed by OpenAI at the time of reporting.
What happened
ChatGPT experienced a global service outage on January 23, 2025, around 14:00 UTC according to Downdetector data.
Users reported receiving 'bad gateway' error messages and 'something went wrong' notifications when attempting to access the service or submit queries to the chatbot.
Reported impact
The outage affected users across multiple countries including the United States, Albania, the United Kingdom, Canada, Denmark, Hungary, and Ukraine.
Users were unable to launch the bot or access the website during the incident.
Index analysis
The record title references a Russian cyberattack, but the sources provided contain no factual information linking the outage to Russian actors or a cyberattack.
Governance controls
As of the reporting date, OpenAI had not publicly disclosed the cause of the outage.
Classification
Sources and evidence
Sources not yet published
This record was researched and written by the Index from original reporting. Its sources are still being verified by an editor, and they are listed here once that check is complete. Until then the record carries no reviewer.