ChatGPT Global Service Outage Affects Users Worldwide
ChatGPT experienced a global service outage on 25 July 2026 that prevented thousands of users worldwide from loading new chats or accessing previous conversations. OpenAI confirmed elevated error rates and stated it was investigating and implementing mitigation measures. Service was restored by midday the same day.
What happened
On Saturday 25 July 2026, ChatGPT experienced a global service outage affecting thousands of users in the United States and Europe. Users reported inability to load new chats or access previous conversations.
OpenAI stated: 'We are experiencing elevated error rates. We are investigating and have already taken mitigation measures. We are monitoring service restoration.' The outage was confirmed to affect at least 3,000 users reported on DownDetector, with 79% of reports concerning ChatGPT itself.
Reported impact
Users worldwide were unable to access the ChatGPT service, disrupting access to what millions use as a daily working tool. The outage lasted from morning until service was fully restored by midday on 25 July.
Classification
Sources and evidence
This record was researched and written by the Index, based on the following original reporting.