Amazon delivery drone drops package into customer's pool
An Amazon Prime Air delivery drone dropped a customer's package into her swimming pool in Texas. Amazon acknowledged that delivery errors can occur but stated such incidents are rare as the company prepares to expand drone delivery to 500 US cities.
What happened
Amazon customer Lindsey Austen of Richmond, Texas received a delivery notification on Monday that her package would arrive via Amazon's Prime Air delivery drone service. When she heard the drone approaching and went outside to watch, the drone opened its hatch and dropped her package directly into her swimming pool rather than placing it on the ground.
Reported impact
Austen stated she was shocked by the incident and said she did not want future drone deliveries. The package became waterlogged in the pool.
Index analysis
The incident occurred as Amazon announced plans to expand Prime Air to 500 US cities by the end of the year. Amazon spokesperson Allie Payne said such incidents are extremely rare and the company learns from delivery errors when they occur.
Classification
Sources and evidence
This record was researched and written by the Index, based on the following original reporting.