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AI deployment in Piemonte call centers threatens 2,000 jobs
Trade unions in Piemonte reportedly warned that AI deployment in call centers threatens approximately 2,000 operator jobs in the region, potentially affecting half the workforce in the sector.
AII-1000-30949
What happened
AI systems are being deployed in call centers in Piemonte to handle customer service calls, reportedly replacing human operators.
Reported impact
Trade unions reported that approximately 2,000 call center operator jobs are at risk in Piemonte due to the AI deployment, affecting roughly one worker in two in the sector.
Classification
Sources and evidence
Sources not yet published
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